Career History

Look into my professional history to learn more about my background and accomplishments. I've developed critical skills that have allowed me to interact with industry experts and work on ground-breaking initiatives over the years. Simply get in touch with me if you'd want more information about my work or to set up a collaboration.

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December 2019 - Present

Virtual Assistant | Tough Girl Challenges, UK

Scheduling social media posts on multiple platforms (Facebook, Instagram, LinkedIn, Twitter, Medium)
Designing artwork for blog posts, episodes, and social media
Blog post creation which are then shared on social media
Uploading podcast episodes on the media host platform Libsyn
Email drafting for the clients
WIX website updates

October 2020 - October 2021

Virtual Assistant | Gray Streak Media, US

Reporting directly to the CEO and provide high-level administrative support
Managing information flow in a timely and accurate manner
Project management – tracking, organizing and project delegation to staff
Organizing and answering emails
Updating tracking database with the latest information
Social media posting on behalf of clients

September 2020 - September 2021

Virtual Assistant | #AbuseTalk, UK

Artwork creation using Canva
Bi-weekly podcast scheduling on media host Anchor.FM
Show notes creation for a certain episode
Blog post publishing to the website
Social media post scheduling using a scheduling tool
Transcription of weekly meetings
WordPress website updates

September 2019 - September 2021

Virtual Assistant | Wanderlust & Lipstick, US

Web research for social media content
Image Editing and artwork design
Content creation and scheduling posts on social media
Monitoring, filtering and managing all published content
Newsletter creation and audience monitoring
Blog posting on a company website

June 2019 – August 2019

Real Estate Virtual Assistant, US

Updating weekly marketing report
Designing and editing flyers and booklet
Video creation for social media posts
Research and data entry
Short sale list checking

August 2017 - March 2019

Telemarketer | Demand Science Team, PH

B2B, outbound calling to business influencers to share informational report; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Maintains database by entering, verifying and backing up data
Maintains quality service by following organization standards
Submitting qualified lead for sales representatives to meet with prospective customers or for customers to attend sales presentations

October 2016 - May 2017

Tier II CSR | Teleperformance, PH

Receives escalated calls from a representative when customer requests for a supervisor
Facilitates resolution of the highest level of escalated or sensitive complaints regarding products or services
Investigate to resolve consumer issues. Offer alternative solutions where appropriate to resolve the issue
Work cooperatively with peers and other departments, keeping individuals informed to assure positive customer relations maintained

March 2016 - September 2016

CSR | Teleperformance, PH

Receiving random calls and providing resolution based on customer’s concern with the main objective of retaining customers and doing so with one call resolution.
Protecting customer and company’s data and privacy.
Maintaining customer’s satisfaction by providing all the information they needed.
Coordinating with third-party companies regarding policies and procedures when needed.